I don’t like being around negative people. It should come as no surprise but they bring me down and make me start looking at things in that same negative way. But you’re at work and you have to deal with these people every day. What how can you fix it?
“I’m Sorry to Hear That. Did Anything Good Come out of the Situation?”
This response shows empathy while redirecting the person’s thoughts in a more upbeat direction.
“Wow, That Sucks. But I’m Pretty Impressed With How Positive You’ve Managed to Stay About the Whole Thing.”
Commenting on someone’s “impressive” fortitude gives them the incentive to be less negative.
“Ooh. How Do You Typically Handle That?”
Asking about coping strategies will automatically put people in problem-solving mode.
“Is There Anything I Can Do?”
While you shouldn’t offer to step in unless you can actually follow through, most of the time, the venter won’t take you up on your offer.
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